Thank you for shopping at Glazze. We are committed to getting your eyewear to you as quickly, safely, and reliably as possible. Whether you are ordering your first pair of Glazze sunglasses or adding to your collection, we want the entire experience — from checkout to delivery — to be smooth, transparent, and enjoyable.
Please read this Shipping Policy carefully, as it contains important information about processing times, delivery estimates, tracking, and how we handle shipping-related issues.
1. Free Shipping on All Orders
At Glazze, we are proud to offer completely free shipping on every order placed through our website. No minimum purchase amount is required, and there are absolutely no hidden shipping fees added at checkout. The price you see for your item is the price you pay — nothing more.
We believe that free shipping is not a perk; it is a standard. Our commitment to free shipping reflects our dedication to making premium eyewear accessible and affordable for every one of our customers. Shop with confidence knowing that your order will be delivered to your door at no extra cost, every single time.
2. Order Processing and Handling Time
All orders placed on glazze.store are processed within 1 to 2 business days from the time the order is received and payment is confirmed. Business days are Monday through Friday, excluding federal holidays and any scheduled store closures.
Order Cut-Off Time: Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing on the same business day. Orders placed after 5:00 PM EST, or on weekends and public holidays, will begin processing on the next available business day.
During peak shopping periods such as holiday seasons, promotional sales events, or new collection launches, processing times may occasionally extend slightly beyond the standard window. In such cases, we will do our best to communicate any delays promptly via email. We appreciate your patience during these high-volume periods and assure you that every order receives the same careful attention regardless of when it was placed.
Once your order has been successfully processed and handed off to our shipping carrier, you will receive a shipment confirmation email with your tracking details.
3. Shipping Zones, Rates and Transit Times
We currently ship to all destinations within the United States, including the contiguous 48 states, Alaska, and Hawaii.
Shipping Cost: Free on all orders — no minimum required.
Carriers: Orders are fulfilled through trusted and reliable carriers including USPS, UPS, and FedEx. The carrier assigned to your order is selected based on your delivery destination, package size, and carrier availability at the time of dispatch. We work only with carriers that meet our standards for reliability and delivery performance.
Transit Time: 4 to 6 business days (Monday through Friday) from the date your order is dispatched.
Estimated Total Delivery Time: 5 to 8 business days from the date your order is placed, accounting for both processing and transit time.
Please note that all delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, weather conditions, or other circumstances outside of our control. We will always do our best to ensure your order arrives within the estimated window.
4. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive an automated shipment confirmation email at the email address associated with your order. This email will contain your unique tracking number and a link to track your package directly on the carrier’s website.
Please allow 24 to 48 hours after receiving your shipment confirmation email for your tracking information to become active and visible on the carrier’s tracking portal. Occasionally, tracking updates may take slightly longer to appear, particularly during busy periods or when packages are in transit between carrier facilities.
If you have not received a shipment confirmation email within 3 business days of placing your order, please check your spam or junk mail folder first, then contact our support team at support@glazze.store with your order number and we will look into it right away.
We encourage all customers to monitor their tracking information once dispatched so that they are available to receive their delivery or make alternative arrangements if needed.
5. Delivery Addresses and Accepted Destinations
We are able to ship to a wide range of address types within the United States. We currently accept deliveries to the following destination types:
Residential home addresses. Business and commercial addresses. P.O. Boxes. APO, FPO, and DPO military addresses.
Please ensure that the delivery address you provide at checkout is complete, accurate, and up to date. Glazze is not responsible for orders that are delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer. If you realize you have entered an incorrect address after placing your order, please contact us immediately at support@glazze.store so we can attempt to update it before the order is dispatched. Once an order has been handed to the carrier, we may not be able to redirect it.
6. Lost, Damaged, or Incorrect Orders
We take the quality and safe delivery of every Glazze order seriously. In the unlikely event that something goes wrong with your shipment, we are here to help resolve it as quickly as possible.
Lost Shipments
If your tracking information shows that your package has been delivered but you have not received it, please first check around your property, with neighbors, or with anyone else at your address who may have accepted the delivery on your behalf. If after doing so you are still unable to locate your package, please contact us at support@glazze.store within 7 days of the marked delivery date. We will open an investigation with the carrier and work to provide an appropriate resolution, which may include a replacement or refund depending on the outcome of the carrier investigation.
Damaged Items
If your order arrives and the item or packaging has been damaged during transit, please do not discard any packaging materials. Contact us at support@glazze.store within 7 days of delivery with your order number and clear photographic evidence showing the damage to both the item and the packaging. Once our team has reviewed and verified the damage, we will arrange a resolution at no additional cost to you, which may include sending a replacement item or issuing a full refund in accordance with our Return and Refund Policy.
Incorrect Items
If you receive an item that does not match what you ordered — wrong style, wrong color, or wrong product entirely — please contact us at support@glazze.store within 7 days of delivery. Include your order number and clear photos of the item you received. We will verify the discrepancy and send you the correct item as quickly as possible, or issue a full refund if the correct item is no longer available.
Return Shipments
For customers returning items under our Return and Refund Policy, please note that you are responsible for any items lost or damaged while in transit back to us for standard customer remorse returns. We strongly recommend using a trackable shipping method and retaining your proof of postage until your return has been confirmed as received by our team.
7. Shipping Delays and Circumstances Outside Our Control
While we make every effort to ensure your order is delivered within the estimated timeframe, please be aware that certain circumstances beyond our control may cause unexpected delays. These include but are not limited to severe weather events, natural disasters, national holidays, carrier service disruptions, customs processing for applicable destinations, and unusually high order volumes during peak seasons.
In such cases, Glazze will not be held liable for any shipping delays caused by third-party carriers or events outside our reasonable control. However, we will always communicate proactively and work with you to find the best resolution possible should a delay significantly impact your order.
8. Contact Information
If you have any questions about your shipment, need help tracking your order, or want to report an issue with your delivery, our customer support team is always here for you. Please reach out through any of the following channels:
Business Name: Glazze
Business Email: support@glazze.store
Phone: +1 971 363 6096
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 654 NE Marshall Ave, Bend, OR 97701, USA
No products in the cart.