At Glazze, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality eyewear that we hope you will love, but we understand that sometimes a purchase may not be exactly what you expected. If for any reason you are not completely satisfied with your order, we are here to make things right.
Please read this policy carefully before initiating a return, as it outlines all eligibility requirements, timelines, and procedures to ensure a smooth and hassle-free experience.
1. Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately we are unable to offer a refund or exchange.
We strongly encourage you to inspect your order as soon as it arrives so that any issues can be reported and resolved within the eligible return window. If you have any concerns about your purchase, please do not hesitate to reach out to our support team as early as possible.
2. How to Initiate a Return
To begin the return process, please contact our customer support team at support@glazze.store within 30 days of your delivery date. In your message, please include your order number, the item(s) you wish to return, and a brief reason for the return.
Once we receive and review your request, we will respond with detailed return instructions and the appropriate return shipping address. Please do not send your item back before receiving approval and instructions from our team, as unauthorized returns sent without prior approval may not be accepted and could result in delays or complications with your refund.
All returns must be sent by mail. We recommend using a trackable shipping method to ensure your return reaches us safely, as we cannot be responsible for items lost in transit.
3. Item Condition Requirements
To be eligible for a return, all items must meet the following condition requirements:
Items must be unused and unworn, in the same condition in which they were received. Items must be returned in their original packaging, including any protective cases, cleaning cloths, tags, and accessories that were included with the order. Items that show signs of wear, scratches, lens damage, frame distortion, or misuse will not qualify for a refund and will be returned to the sender. Items missing their original packaging or any included accessories may also be deemed ineligible for return.
We inspect all returned items upon receipt. If an item does not meet the above conditions, we reserve the right to reject the return and notify you accordingly.
4. Return Shipping Fees
Customer Remorse Returns (Change of Mind)
If you have changed your mind, selected the wrong style or color, or simply no longer want the item, you are responsible for covering the cost of return shipping. Original shipping fees paid at the time of purchase are non-refundable in these cases. We recommend using a cost-effective tracked shipping service to send your return back to us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received an incorrect item that does not match what you ordered, please contact us at support@glazze.store within 7 days of delivery. Include clear photographs of the issue, the packaging, and your order details so our team can assess the situation promptly.
Once the issue has been verified by our team, we will provide a full resolution at no additional cost to you, including covering any return shipping expenses where applicable. We sincerely apologize in advance for any such inconvenience and will do everything we can to make it right quickly.
5. Free Shipping
At Glazze, we are pleased to offer free shipping on all orders. There are no minimum order requirements and no hidden shipping fees added at checkout — what you see is what you pay. We believe that great eyewear should reach your door without extra cost, and free shipping is our way of making your shopping experience as smooth and enjoyable as possible from start to finish.
Free shipping is available on all standard orders placed through our website. Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your package every step of the way.
6. Restocking Fees
We do not charge any restocking fees on returned items. Our goal is to make the return process as straightforward and stress-free as possible, and we believe that hidden fees have no place in a fair and transparent returns experience.
7. Refund Processing
Once your returned item has been received by our team, it will be carefully inspected to confirm that it meets all eligibility requirements outlined in this policy. We will then notify you via email regarding the approval or rejection of your refund request.
If your return is approved, your refund will be processed back to your original payment method within 10 business days of approval. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account. If you have not received your refund after 10 business days, please first check with your bank, then contact us at support@glazze.store and we will investigate the matter promptly.
If your return is rejected due to the item not meeting our condition requirements, we will notify you of the reason and, where possible, arrange for the item to be returned to you.
8. Exchanges
If you would like to exchange your item for a different style, size, or color, please contact us at support@glazze.store within 30 days of delivery and let us know what you would like instead. Exchanges are subject to product availability. If the item you want is available, we will guide you through the exchange process. If it is not available, we will offer you a refund or store credit as an alternative.
9. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
Items that have been used or worn. Items that have been damaged through customer misuse, mishandling, or improper storage. Items that are missing their original packaging, protective cases, cleaning cloths, or any included accessories. Items marked as Final Sale at the time of purchase. Items returned without prior authorization from our support team.
We appreciate your understanding of these limitations, as they allow us to maintain the quality and integrity of our products for all customers.
10. Contact Information
If you have any questions, concerns, or need assistance with a return or refund, our team is ready to help. Please do not hesitate to get in touch with us through any of the following channels:
Business Name: Glazze
Business Email: support@glazze.store
Phone: +1 971 363 6096
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 654 NE Marshall Ave, Bend, OR 97701, USA
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